We know that thinking about returns right now can be quite stressful. To make life a little easier, any orders placed between 1st March-10th June 2020 qualify for an extended returns period of 90 days. Orders placed from 11th June 2020 will qualify for an extended returns period of 60 days. Our standard returns policy still applies.
If you are not completely satisfied with your order you can return it to us within 90 days of receipt using the following methods. All refunds will be completed within 14 working days of receipt.
1) FREE RETURNS BY POST
If for any reason you are unhappy with your purchase please contact us within 28 days of receipt for a refund or exchange. All returns for exchange or refund must be in new condition and include original product packaging.
Please enclose your completed Returns Form and affix the pre-paid DHL postage label, which is enclosed in your order. Please remember to ask for your proof of posting and keep it for your reference until you have received your refund. Without this we cannot process a refund if we do not receive the returned order. As long as the DHL returns label provided is used, then this return is completely free of charge within the United States.
2) RETURNS FROM RETAIL OUTLETS
When in line with the above terms you must return a purchase made in a retail outlet to that retail outlet with a proof of purchase.
3) FAULTY OR DAMAGED ITEMS
When in line with the above terms in the event that an item is faulty or damaged please return the item using the above method, we will be happy to assess the item and exchange or refund it.
When in line with the above terms a gift item can be returned as long as a proof of purchase can be provided with the return.
5) FURTHER INFORMATION
The easiest way to return your goods is to follow the instructions above. Items must be returned unused, in perfect condition and the original packaging. Until you return the items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.
6) CUSTOMER SERVICES
If you have any other questions please contact our customer services team.
Our team will be delighted to hear from you and are on-hand from 8.30am to 5pm Monday to Friday (GMT). Please note that we are closed on weekends and Bank Holidays.
Telephone: +44(0)1985 212291